PRIVACY POLICY
Hello Grocery is committed to maintaining the privacy and trust of our valued Canadian customers, associates, suppliers, and business partners. We prioritize the respect and protection of your privacy and personal information.
We understand that your privacy matters to you, and we are dedicated to earning and maintaining your trust.
Our commitment to respecting your privacy influences our choice of suppliers, business partners, and the manner in which we handle your personal information. We manage your personal information in compliance with applicable Canadian legal acts and business requirements.
Transparency is an integral part of our commitment to respecting your privacy. We are dedicated to clearly explaining our privacy practices and how we safeguard your privacy. Our Privacy and Data Trust policy provides comprehensive information about our privacy, security, and data governance practices. You can learn more about how we manage personal information, find answers to your privacy-related questions, and understand how to exercise your personal information rights.
This Privacy Policy governs the use of any and all data collected by Hello Grocery in relation to your use of the website/app and any services or systems provided.
Data Collected
Hello Grocery relies on data to add value to our customers, identify business opportunities, and build a sustainable future for our communities. The data we collect and use to drive these values can be categorized into four types:
- Personal information – This includes information you disclose during your interactions with our website, such as completing a purchase or requesting information.
- Engagement data – This type of data encompasses your interactions with our websites or apps, including text communications, social media pages, emails, paid ads, and customer service.
- Behavioral data – This category includes transactional details, such as purchase and product search histories, product usage information, and qualitative data.
- Attitudinal data – This data type comprises metrics on consumer satisfaction, purchase criteria, product desirability, and more.
You can trust that the personal information collected from you is done so to enhance your experience, and these activities are conducted with integrity and ethical principles of fairness, accountability, and transparency.
Without limitation, the following data may be collected:
- Name
- Date of Birth
- Gender
- Contact information (email, telephone, etc.)
- Demographic information (address,postal code, preferences, interests, etc.)
- Financial information (credit/debit card numbers, etc.)
- IP address (automatically collected)
- Web browser type and version (automatically collected)
- Operating system (automatically collected)
- URLs (referring site, activity on the website/app, exit to site, etc.)
- Cookie information
Our Use Of Data
Any personal data you submit will be retained by Hello Grocery for as long as you use the services and systems provided on the website/app. Data submitted through any communication system we provide may be retained for a longer period, up to 5 years.
Unless required or permitted by Canadian law and subject to Clause 4, your data will not be disclosed to third parties, excluding our affiliates and other companies within our group.
All personal data is stored securely in accordance with the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA). For more details on security, please refer to clause 9 below.
The above data may be required by us from time to time to provide you with the best possible service and experience when using our website/app. Specifically, data may be used by us for the following reasons:
- Internal record keeping
- Improvement of our products/services
- Transmission of promotional materials via email that may be of interest to you
- Market research contact using email, telephone, fax, or mail, to customize or update the website/app
How to Control Your Personal Information
You have the right to access, modify, or delete your personal information held by Hello Grocery. You can exercise these rights by contacting us via email at info@hellogrocery.com. We will respond to your request within a reasonable timeframe and in accordance with the requirements of applicable Canadian privacy laws.
Third-Party Websites and Services
Hello Grocery may engage the services of other parties for matters such as payment handling, delivery of purchased items, search engine facilities, advertising, and marketing. These service providers may have access to certain personal data provided by users of our website/app. Any data used by these parties is strictly limited to performing the services requested by Hello Grocery. Furthermore, any processing of data by third parties must be conducted in accordance with this Privacy Policy and the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA).
Changes in Business Ownership and Control
Hello Grocery may expand or reduce its business, which may involve the sale of certain divisions or the transfer of control to other parties. In such cases, data provided by users will be transferred along with the relevant division. The new owner or controlling party will be permitted to use the data for the purposes for which it was originally supplied and will be responsible for its protection and safekeeping. Users will be given the option to have their data deleted or withheld from the new owner or controlling party.
Controlling Access to Your Data
Wherever you are required to submit data, you will have the option to restrict our use of that data, including the use of data for direct marketing purposes and sharing data with third parties.
Security
Data security is of utmost importance to Hello Grocery. We have implemented necessary and suitable physical, electronic, and managerial procedures to safeguard and secure data collected online in accordance with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA).
Cookies
Hello Grocery may set and access cookies on your computer. Cookies are small files placed on your computer’s hard drive and enable us to identify recurring visitors and analyze their browsing habits within the website/app. You can control or delete cookies at your discretion through your web browser settings. However, disabling cookies may limit your access to certain features or services on the website/app.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, accessing or correcting your personal information, or filing a complaint, please contact us at info@hellogrocery.com We will address your inquiries and concerns promptly and in accordance with the requirements of applicable Canadian privacy laws.