We strive to provide you with a seamless shopping experience, and your satisfaction is our priority. This policy outlines the terms and conditions regarding order cancellations, product unavailability, and refunds for damaged or defective products.
Refunds Refunds will be issued in the following scenarios:
1. Order Cancellation: If you decide to cancel your order on the same day before 6 pm, a refund will be initiated for the order.
2. Unavailability of Product: In the event that a product becomes unavailable after your purchase, a refund will be initiated for the respective item(s).
3. Damaged/Defective Products: Should you receive a product that is damaged or defective, please notify us within 24 hours of delivery, along with supporting evidence. After a thorough investigation, we will inform you if you are eligible for a refund.
To register your claim for a refund or to cancel an order, kindly contact our Customer Service Department via email at info@hellogrocery.ca or
call us at 647-473-9961.
Please note that all refunds will be processed within 5-7 business days after approval.
Return Policy We would like to highlight that NO RETURNS are accepted for food, health, household, cosmetic, and kitchen products. This policy ensures compliance with regulatory standards and ensures the safety and integrity of our products.
We appreciate your understanding and cooperation regarding our returns and refunds policy. Should you have any questions or concerns, please do not hesitate to reach out to our dedicated customer service team.
